Cancellation Policy
We understand that travel plans can change unexpectedly. To ensure a smooth process for all parties, the following cancellation policy applies:
1. General Cancellation Policy
- Cancellations made more than 30 days before the check-in date will receive a full refund (minus any applicable administrative fees).
- Cancellations made 15-30 days before the check-in date will incur a cancellation fee of 50% of the total payment.
- Cancellations made less than 15 days before the check-in date are non-refundable.
2. Peak Season Cancellation Policy
For bookings during peak seasons (e.g., Christmas, New Year, or other holiday periods), cancellations made less than 30 days before the check-in date will incur a 100% cancellation fee.
3. No-Show Policy
If guests fail to arrive on the check-in date without prior notice, the full booking amount will be charged, and no refund will be provided.
4. Reservation Changes
Date changes are allowed once, subject to availability. Changes made less than 15 days before the check-in date may incur additional charges.
5. Force Majeure Policy
In the event of force majeure (e.g., natural disasters, pandemics, or other emergencies), refunds or rescheduling will be assessed on a case-by-case basis in coordination with the property’s individual policies.
6. Cancellation Process
To cancel a booking, guests must contact our customer support team via email or phone provided on the website. Refunds (if applicable) will be processed within 7-14 business days.
7. Property-Specific Policies
Some properties listed on our platform may have unique cancellation policies. Guests are advised to review the cancellation terms for their selected property at the time of booking.
We recommend all guests review the full terms and conditions before confirming a reservation. If you have any questions or need assistance, please don’t hesitate to contact our support team.