FAQ
Frequently Asked Questions (FAQs)
1. How do I search for hotels and villas on your website?
Please explore our website, there are hundreds of hotels available that you can check or according to your wishes.
2. Is the availability shown on the website accurate?
Yes, the availability is updated regularly.
3. How can I make a booking?
Once you’ve selected a property, click “Book Now,” fill in your details, and proceed to payment. You’ll receive a confirmation email after completing the process.
4. What payment methods do you accept?
We accept credit and debit cards, bank transfers, and digital wallets. All payments are processed securely.
5. Can I make a booking without a credit card?
Some properties may allow alternative payment methods like bank transfers. Check the payment options during checkout.
6. What is your cancellation policy?
Our cancellation policy varies based on the property and booking details. You can find this information on the property’s listing page and during the booking process.
7. Will I get a refund if I cancel my booking?
Refund eligibility depends on the cancellation policy of the property. Refunds, if applicable, are processed within 7-14 business days.
8. Are taxes and fees included in the prices displayed?
Yes, all taxes and service fees are typically included unless stated otherwise in the booking details.
9. Can I make changes to my booking?
Changes are subject to the property’s policy and availability. Contact our customer support team to request modifications.
10. Are airport transfers included in the booking?
Some properties offer airport transfers as part of their services. This will be mentioned in the listing or can be arranged at an additional cost.
11. Do you offer discounts for long-term stays?
Many properties offer discounts for stays of a week or longer. Check the property details or contact our team for more information.
12. What amenities are included in the villas?
Amenities vary by property but may include private pools, kitchens, Wi-Fi, daily cleaning, and more. Detailed information is provided on each listing page.
13. Are meals included in the booking?
Some properties include breakfast, while others offer meal packages at an additional cost. Check the listing for specific details.
14. Can I bring pets to the property?
Pet policies vary by property. Please check the listing or contact our team to confirm before booking.
15. Is it safe to book through your website?
Yes, our platform uses secure payment gateways and encryption technology to protect your personal and financial information.
16. How do I contact the property directly?
After your booking is confirmed, you’ll receive the property’s contact details in the confirmation email.
17. What should I do if I have a problem during my stay?
If you encounter issues, contact the property management directly. If the issue isn’t resolved, you can reach out to our customer support team for assistance.
18. Do you have a loyalty program?
We’re working on introducing a loyalty program. Stay tuned for updates on exclusive discounts and rewards!
19. Can I book group accommodations?
Yes, many properties offer accommodations suitable for groups. Use the filters to find villas or hotels with multiple rooms or large capacities.
20. What happens if the property cancels my booking?
If a property cancels your booking, we will assist you in finding alternative accommodations or process a full refund based on the situation.